IXRS, IVRS, ePRO, eDiary, Clinical Trial,

Clinical Technology Services

Making Clinical Trials Work Better

Almac helps pharmaceutical and biotech companies get new drugs to market faster by increasing productivity in the management of sites, patients and clinical supplies through our industry-leading, IXRS technology. But, technology is only part of our story.

Almac’s Clinical Technologies business unit employs more than 500 professionals who are dedicated to delivering high-quality solutions and outstanding customer service. Through their experience, expertise, energy and commitment, Almac has been a market leader since the mid-1990s. The common goal of Almac employees? Making clinical trials work better for patients, sites and sponsors.

Partnering for Success: Consultative Project Management

Almac is committed to helping clients maximise the functionality of our IXRS technology. Knowledgeable project managers lead the effort, offering value-added consultation and expertise during the IXRS design phase through the completion of your study.

Almac’s project managers are supported by highly experienced system developers and testers, QA professionals and other talented individuals who are trained to consult with clients and deliver the highest quality solution possible.

Experience and Expertise Working for you

Almac has conducted over 1900 clinical trials involving nearly 2 million patients and 130,000 clinical trial sites across more than 85 countries and 60 languages. We have experience in all major therapeutic areas, and niche expertise in less common diseases and indications. Almac has managed a wide range of studies, from small and local to highly complex and global.

Our global experience has helped Almac’s clients bring to market some of the most successful blockbuster vaccines, oncology drugs, respiratory medications and other life-saving therapies. In fact, we’ve conducted 168 trials with 200 sites or more – 510 of which have lasted for more than five years. More than 50 of our studies have had 5,000+ patients.

Multi-Modal Approach to Technology

In an increasingly digital age, Almac is at the forefront in improving the quality and productivity of clinical trials.

Our IXRS technology is the most highly configurable and customisable interactive voice and web response system (IVR/IWR) available for managing patients, supplies and clinical trial data.

IXRS empowers clients to proactively manage key aspects of their clinical trials, including screening, randomisation, dosing, drug/clinical supplies inventory management, patient tracking, electronic Patient Reported Outcomes (ePRO), and more.

For Sites… IXRS improves productivity by automating vital patient management functions including screening, enrolment and randomisation. As the trial progresses, Almac partners with sites to improve patient retention and compliance through our advanced messaging technology.

For Patients… Almac offers the flexibility to use phone and/or a user-friendly, intuitive web technology for recording electronic diary entries or visiting a clinical trial site.  Almac helps patients stay engaged and compliant throughout the trial.

For Sponsors…Leveraging the power of modern telecommunications and computer technologies, IXRS sends alerts to sponsors via email, fax and through our state-of-the-art Almac Interactive Reporting™ platform.

 Superior Customer Service and Support

Almac is committed to customer service and operational excellence. Our focus on client satisfaction is one of the many reasons clients consistently turn to us to support their trials.

Beyond the level of support that clients receive from the Almac team, we offer 24x7x365 site support through the our Technical Support Desk. All enquiries are managed by Almac  staff: We do not outsource our support services. No matter when you call or where you are, you will always receive a knowledgeable Almac customer service representative. We believe this accessibility is particularly important when accommodating the time differences in global trials.

Focusing on the User Experience

Satisfying clients by maintaining focus on the user experience is one of our primary goals. We refine our IXRS technology based on insights from thousands of clients and site professionals who participate in our satisfaction surveys and user groups.

Almac’s focus on the user experience is not limited to technology alone. We know the client’s experience is improved by how they interact with our staff during clinical trials – and we are dedicated to improving these interactions each and every day.

Integrated Technology and Supply Chain Solutions

Almac offers a comprehensive suite of technologies combined with professional consulting in supply planning, forecasting, technology implementation, and project oversight. This unified solution optimises how studies are managed from start up to close out and encompasses:

  • Supply chain strategy development
  • Supply forecasting using SupplyWise™
  • Biostatistical services
  • Patient and supplies management through IXRS®, an interactive technology platform
  • Manufacturing and blinding solutions
  • Packaging and labelling
  • Global distribution and depot networks
  • Qualified Person (QP) release and analytical support
  • Cold chain management
  • Drug accountability and reconciliation
  • Study close out and drug destruction
  • Data integration and reporting
  • A clinical helpline for investigators

Such a seamless delivery model is not only convenient for you, but capitalises on the interdependencies between the technologies and processes throughout the supply chain.  Data collected from each point in the process are used to inform other activities up or downstream. This results in:

  • More efficient study start-up and ongoing oversight
  • More cost effective shipping and distribution practices
  • More accurate forecasting
  • Flexible resupply approaches that minimise wastage and stock outs
  • An end-to-end audit trail of the study drug, from packaging through to return and destruction

No single company can match the depth of Almac’s comprehensive supply chain management solution.

Almac Advantage

Customer Service

Almac’s customer service is consistently rated one of the highest in the industry by sites and sponsors. Our project teams go above and beyond to ensure that all users’ needs are met throughout the life of a trial.

Global Reach

Almac’s technology and services have been deployed globally since 1995 in over 85 countries and 60 languages.

User-Friendly Technology

Satisfied users are productive users. Almac is always looking for new ways to improve the user-friendliness of our technology.

Experience

Almac has conducted over 1900 clinical trials worldwide, involving 1.8 million patients at 130,000 sites in over 85 countries and 60 languages. Our clinical technologies’ client base includes approximately 250 firms, with several Top 50 biopharmaceutical firms and over 150 small and medium-sized companies.

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