- IXRS® 2.0
- ePRO
- Statistical Services
- Web Drug Reconciliation
- Clinical Helpline
- Almac Interactive Reporting
- Experience
- Project Management
- Quality
- The Patient Journey
- Technical Support
Keyword
Technical Support
To ensure we offer the highest degree of customer support, the Almac Technical Support Center is staffed 24/7/365 by Almac employees.
Obtaining technical support at Almac is as easy as dialing a telephone number. Upon receipt of a call, our trained Almac staff will triage customer issues using immediate translation support from AT&T to confidently cross any language barriers. In the event that an issue cannot be resolved by the Technical Support Center, our staff contacts an Almac Project Manager or other professional for additional assistance.
At Almac, technical support is more than just responding to individual calls. Instead, it is a discipline meant to proactively improve clinical trial productivity. Almac maintains records of each call and regularly analyses reports to identify and remediate any consistent issues. All call metrics are routinely provided to management and are used to continually improve our quality.
Almac Advantage
Customer Service
Almac’s customer service is consistently rated one of the highest in the industry by sites and sponsors. Our project teams go above and beyond to ensure that all users’ needs are met throughout the life of a trial.
Global Reach
Almac’s technology and services have been deployed globally since 1995 in over 80 countries and 60 languages.
User-Friendly Technology
Satisfied users are productive users. Almac is always looking for new ways to improve the user-friendliness of our technology.
Experience
Almac’s has conducted over 1600 clinical trials worldwide, involving 1.5 million patients at 100,000 sites in over 80 countries and 60 languages. Our clinical technologies’ client base includes approximately 250 firms, with several Top 50 biopharmaceutical firms and over 150 small and medium-sized companies.