• Introduction
  • Experience
  • Project Management
  • Quality
  • Locations
• IVRS / IWRS - IXRS
  • IXR Express
  • Dynamic Patient Randomisation and Dosing
  • Patient Tracking & Management
  • Clinical Trials Materials Management
  • Clinical Supply Management
• Reporting
  • Features
  • Suites of Reports
• ePRO
  • Why Use ePRO?
• Statistical Services
  • Dynamic Patient Randomisation & Dosing
  • Adaptive Trial Design
  • Psychometric Services for ePRO
• Web Drug Reconciliation
• Data Integration & Reporting
  • Reporting
  • Ad-hoc Reporting
• Clinical Hotline
• Technical Support

Technical Support

To ensure we offer the highest degree of technical support, the Almac Clinical Technologies Technical Support Center is staffed 24x7x365. Almac maintains records of each call, and regularly reviews reports of calls to identify any issues.  We triage customer calls using IXRS -based technology, and use immediate translation support from AT&T to confidently cross any language barriers.