Demonstrate required job knowledge and understanding to successfully and competently fulfil or exceed the requirements of the post and proactively demonstrate a desire to enhance and develop job knowledge.

Openly share job knowledge with others to promote learning while not depending on technical and functional knowledge to the detriment of their interpersonal and communication skills.

Communicate clearly and effectively. Promote the exchange of ideas and foster dialogue to ensure everyone understands what is going on.

Correspond in a regular and timely manner with the appropriate level of knowledge and understanding of issues to communicate information correctly and confidently while recognising that communication is a two-way process and demonstrate effective questioning and active listening skills to achieve this.

Promote a clear vision and mission, act as a positive role model and foster a climate of teamwork and development.

Share knowledge and understanding with others to encourage learning and development while taking clear responsibility and ownership for a task, remaining accountable even when delegating.

Strive to exceed the expectations and requirements of internal and external customers; act with customers in mind and value the importance of providing high-quality customer service.

Build a positive working relationship with both the internal and external customer that fosters open and honest communication and feedback while identifying problems and issues and working with the customer to provide the most appropriate solutions.

Deliver results on time, within constraints and in line with company policy, procedure and organisational strategy. Demonstrate a continuous drive for quality and a commitment to excellence.

Plan, organise, anticipate and manage workload effectively while working with others to deliver results.

Analyse and use experience and logical methods to make sound decisions which solve difficult problems.

Seek practical, workable and innovative methods to deliver solutions while using knowledge and experience to proactively review and analyse current working practices to identify areas for improvement.