Almac Group is currently seeking a Distribution Depot Coordinator for our Souderton, PA location. Coordinating, supporting, traveling to and developing all Almac managed Depot activities in relation to business needs providing a vital link between Almac depots globally and Almac business units across all sites, USA, Europe and Singapore.
* This role has the potential for a hybrid work schedule (2 days) following 6 months of employment
Responsibilities include but are not limited to:
- Interpret customer requirements in order to plan, organize and facilitate Depot activities for new business and translate those requirements to the Almac managed Depots involved.
- Plan and facilitate communication between Almac contracted Depots and Almac Business units.
- Own the relationship with customers that you are responsible for on a daily basis and resolve all disputes/ issues timely and effectively. Ensure customer complaints are answered in detailed format (formally when requested) and are followed through to completion. Support the resolution of any Depot performance issues.
- Manage and maintain all internal Depot databases to ensure that Depot and country specific, financial and protocol specific information is current and captured.
- Review and approve all Depot Project Instructions drafted by Project Services. Ensure instructions are maintained and current and are being followed for each new protocol. Ensure that all activities are in compliance with Almac standard operating procedures and activities, where required, have went through the Quality Assurance approval process.
- Represent Almac on international operational visits and assist Supplier Quality on audits of Almac contracted Depots. Represent Almac on customer calls and at face-to-face meetings. Travel to customer business review meetings when requested across multiple Almac sites as required and on reasonable request.
- Occasionally represent Almac on international operational visits and assist supplier quality on audits of Almac contracted depots.
- Order Management: · Interact with Almac ERP system, COSMOS daily, to effectively manage order processing and deliveries at contracted Depots. · Interact with customers and customer IXRS providers to provide order and delivery status updates at Depots as required.
Qualifications:
Required Education:
· High School Diploma or GED
Preferred Education:
· Bachelor’s degree or higher-level education
Required Work Experience:
· 3+ years’ experience in a professional office, Pharmaceutical or Distribution experience
preferred.
· Customer Service experience
Preferred experience:
· Business support function
· Distribution experience in an order process/ vendor management environment
· Pharmaceutical experience
· Project/ Customer/ Supplier Management
What can Almac Group offer you?
- Medical, Vision & Dental benefits from the 1st of the month following start date
- 20 days PTO per year, accrued monthly following start date
- 12 holidays per year
- Company paid Long and Short-term disability along with Life Insurance
- 401k company contribution
- Professional development programs/ continuous learning opportunities
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Almac is an exceptional, award winning, drug development solutions provider at the forefront of the pharmaceutical industry. We are a privately owned organization that has organically grown over 50 years now employing 7,500 highly skilled personnel worldwide. Our US Headquarters is located at Souderton, PA with additional operations scattered around the US and Europe. ‘Partnering to Advance Human Health’ is more than just a tagline – it is our way of life.
Embracing diversity is at the heart of enhancing Almac Group’s unique culture and reflects our fundamental belief that all people deserve equality, inclusivity and the opportunity for advancement. We are committed to cultivating a welcoming, supportive, and inclusive environment for all. Together, we will build on the strength in our diversity and deliver exceptional solutions to advance human health globally.
RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role through our portal. Candidate Resumes/CV’s not submitted through our portal or directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation.
Almac Group, Inc. is an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled - Proudly embracing diversity in all of its expressions.
Almac provides reasonable accommodations to people with disabilities who need assistance completing the application process. Please email us at ADARequest@almacgroup.com to request assistance.
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