Like many other companies and institutions around the world, we are experiencing interference with some of our systems within the TNT network.
We are implementing remediation steps as quickly as possible. We have implemented operational contingencies to continue to complete collections from customers with scheduled stops. For customers who do not have a regular stop, collection should be arranged via our customer service centers.
Customers may experience delays in the transit of shipments, particularly inter-continental or non-EU European delivery, as we work to remediate our systems. Additionally, if customers do not have the facility for self-labeling, they may also experience delays.
We are not able to collect shipments of dangerous goods at this time.
We regret any inconvenience to our customers.
Core Values & Vision
This will be achieved by delivery of our 5 core values:
We ensure exceptional and reliable quality in all aspects of our work and recognise that quality determines the extent of our success.
Almac’s commitment to quality is guaranteed through a comprehensive range of standard operating procedures and fully documented quality systems developed in accordance with global pharmaceutical guidelines.
Health, safety and environmental issues are of paramount importance and significant emphasis is placed on recycling and waste management throughout the Group.
We pride ourselves in our transparent quality guarantee and invite all existing and prospective customers to audit our facilities and experience our superior quality standards.
In a recent 12-month period, the Group received over 220 comprehensive audits. All of those audits were successfully concluded and we take seriously, and act upon, any recommendations passed on by auditors in order to ensure our quality service is unsurpassed.
Almac is dedicated to solving important and challenging problems. We do this by promoting an environment where extending the boundaries of knowledge, technology and creativity is encouraged.
Our specialist, in-house engineering and technological capabilities enable us to facilitate the rapid turnaround of bespoke systems and equipment designed to meet the individual requirements of each and every project.
We continually strive to identify, design and implement novel and exciting methods of delivering industry-leading solutions which ultimately accelerate the drug development process.
Superlative Customer Focus
We are committed to understanding and exceeding our customers’ needs and expectations. We build relationships based on integrity, responsiveness and excellent communication.
As a client-focused, customer-service leader, we become a seamless extension of our industry partners.
Our dedicated Project Management and Business Development teams are proactively engaged with our customers on a truly global scale, committed to constant communication and frequent face-to-face meetings. Almac prides itself in providing a personalised service to meet the requirements of all our customers regardless of their location.
We consider corporate social responsibility to be vital and fully embrace our responsibilities regarding the impact of our activities on our customers, employees, communities and the environment in all aspects of our operations.
By listening to our customers’ requirements, Almac continually implements new methods of expediting delivery of project objectives.
People are Almac’s core asset. Individually and collectively people are critical to the success of our vision. We recognize excellence and acknowledge that to empower our employees, we need to invest in their continuous development.
Our diverse and extensive employees now spans over 4,500 personnel worldwide.
At Almac we operate a multi-faceted reward and recognition strategy with the overall aim of fully acknowledging and appreciating employee contribution to processes and systems which have enabled Almac to become a world leader.
In addition to continuous employee training and development, we also endeavour to recruit the best talent globally. This is evidenced by the fact that we currently employ 30 different nationalities at our corporate headquarter site in Craigavon. It is also significant to note that we currently employ 5 professors throughout the Group whose expertise and knowledge is both exceptional and indispensable.
We will drive excellent, sustainable financial performance.
We are committed to growing our EBITDA (Earnings Before Interest, Taxes, Depreciation and Amortisation) and cash generation within the Group.