Support Technician – Triage

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Support Technician – Triage

Location: Craigavon

Hours: 37.5 Hours Per Week – Rotational Shift (see additional information below)

Salary: Competitive

Business Unit: Central Services

Open To: Internal and External Applicants

Ref No.: HRJOB9403

The Role

The IS Support Technician role is to ensure proper computer operation so that end users can accomplish business tasks. Serves as an initial point of contact to record incident and problem resolution through triage and escalation. This includes receiving, prioritizing, documenting, and actively resolving end user requests. Problem resolution using approved diagnostic and request tracking tools mainly by accessing end user machines via remote means. The role requires technical troubleshooting abilities and excellent customer service skills.

Key Requirements / What we are looking for / About you

· Have eligibility to work in the UK/IE OR possess a valid work permit that will allow you to take up full time employment in the UK/IE

· 3rd Level Qualification (or Equivalent)

· Full current driving licence

· Experience in Desktop Support

· Working knowledge of Microsoft Office products

· Proficient in the use of Active Directory and Windows Operating Systems

· VDI Desktop Support

· Smart phone configuration

For further information on essential and desirable criteria, please see person specification attached to the online job posting.

Additional Information

The successful applicant’s working hours will be 09.00 – 17.00 for the first 6 months. After that, you will move to an alternating shift pattern of:

· 07.30 to 15.30

· 13.00 to 21.00

Apply Now

Apply online and tailor your CV to outline how you meet the role criteria. Please upload your CV in PDF format where possible.

Closing Date

We will no longer be accepting applications after 5pm on Monday 27 May 2024.

RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role by our Talent Acquisition team. Speculative candidate CV’s received or submitted directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation.”

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